![]() ![]() At least A+ or Net+ or one higher technical certification Technical understanding of the Internet, URLs, and email.Proactively complete assigned tasks of medium to high complexity resulting in successful, on time, high quality deliverables.Ībility to read, write, speak and understand English.Lead and/or participate on project teams.Provide process, procedure and technical training to Associate Desktop Support and Help Desk Specialists as required.Work with Desktop Engineering to maintain accurate hardware and software inventories. ![]() Lead and participate in desktop, peripheral, building moves, additions, support and other projects as defined and required.Resolve intermediate problems, provide remote assistance, document and manage tickets as call load dictates and within defined SLA.Work with the team to resolve high level hardware and software issues. ![]()
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