![]() Some of the more recent comments skew negative-with two being issues related to the app directly, such as not being able to change an address, and another related to canceling the policy. Google Play: Next’s Android app has 4.3 out of 5 stars from more than 150 reviews.However, few reviews for a company with over 400,000 policies in force is a difficult sample size for the overall experience. Most of the negative reviews are related to the audit process for workers’ comp. On Trustpilot, Next has a rating of 2.3 out of 5 from about 10 reviews. Third-party review sites: Unfortunately, there aren’t many user reviews on third-party sites.National Association of Insurance Commissioners (NAIC): Next has a complaint index of 0.75, meaning its complaints are below the national average.While the reviews we could find were mostly positive, there were a few negative trends. ![]() We examined third-party organizations and user review sites to determine how Next Insurance performs in customer service. Note that if you want to speak with a person, its hours of operation are Monday through Friday, from 8 a.m.
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